Net promoter score is a widely accepted metric to predict how likely your customers will recommend your brand to others. Satya: So, you can say that the NPS is a measure that helps the business understand how loyal the customer base is. Many businesses considered content considered to be a very important function of the business. So, how do you calculate the net promoter score? Satya: So, the responses received on a scale of zero to They are ignore. Satya: So, your Net Promoter Score is a number.